MonarchyLabs LLC FZ ("Monarchy Labs", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it.
1.Introduction
This Privacy Policy applies to personal data we process through our website at monarchylabs.com (the "Website"), when you contact us, and in the course of providing our services. We handle personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and other applicable laws.
2.Who We Are
The data controller responsible for your personal data is:
- MonarchyLabs LLC FZ
- Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
- License No. 2307441.01
- Email: contact@monarchylabs.com
3.Information We Collect
We collect the following categories of information:
- Information you provide. When you submit our contact form or email us, we collect your name, company, email address, phone number, the service you're interested in, and the contents of your message.
- Technical information. When you visit the Website, we may automatically collect your IP address, browser type, device information, referring pages, and general usage data.
- Communications. Records of your correspondence with us, including emails and any information you share during calls or meetings.
We do not intentionally collect special categories of sensitive personal data through the Website. Please do not submit such data through our contact form.
4.How We Use Your Information
- To respond to your enquiries and provide the information or services you request.
- To prepare proposals, quotes, and statements of work.
- To provide, maintain, and improve our services and Website.
- To communicate with you about your project, our services, or updates you have requested.
- To ensure the security of our systems and prevent fraud or abuse.
- To comply with legal, regulatory, and accounting obligations.
5.Legal Bases for Processing
We process your personal data where: (a) you have given consent; (b) processing is necessary to take steps at your request before entering into, or to perform, a contract; (c) processing is necessary for our legitimate business interests, provided these do not override your rights; or (d) we are required to do so to comply with a legal obligation.
6.Cookies & Analytics
The Website may use cookies and similar technologies to ensure the site functions properly and to understand how visitors use it. Essential cookies are necessary for the Website to operate. Any non-essential or analytics cookies are used only where permitted. You can control or disable cookies through your browser settings, though some features may not function as intended if you do.
7.Sharing & Disclosure
We do not sell your personal data. We may share it only in the following circumstances:
- Service providers. Trusted third parties who process data on our behalf (for example, email, hosting, and analytics providers) under appropriate confidentiality and data-protection obligations.
- Legal requirements. Where required by law, regulation, court order, or governmental authority.
- Business transfers. In connection with a merger, acquisition, or reorganization, subject to appropriate safeguards.
8.Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy any legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
9.Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10.International Data Transfers
Your personal data may be processed and stored on servers located outside the United Arab Emirates, including by our service providers. Where we transfer data internationally, we take steps to ensure it is protected by appropriate safeguards consistent with applicable data-protection laws.
11.Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at contact@monarchylabs.com. We will respond within the timeframe required by applicable law.
12.Children's Privacy
Our Website and services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
13.Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes. We encourage you to review this Policy periodically.
14.Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
- MonarchyLabs LLC FZ
- Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
- License No. 2307441.01
- Email: contact@monarchylabs.com